These Terms of Service ("Terms") govern your use of the VettoChat platform and website (collectively, the "Service") operated by VettoChat ("we," "us," or "our"). By creating an account or using the Service, you agree to these Terms in full. If you do not agree, do not use the Service.
VettoChat provides an AI-powered lead qualification widget and CRM dashboard designed for home service contractors. The widget is embedded on your website and qualifies visitor leads by collecting information such as name, phone number, service type, and budget. Qualified lead summaries are delivered to you via SMS and stored in your dashboard.
You must create an account to use the Service. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must provide accurate information when registering. You may not share your account credentials with others or create accounts on behalf of someone else without their consent.
You must be at least 18 years old and have the legal authority to enter into a binding contract to use the Service.
We offer a 30-day free trial with full access to all features. No credit card is required to start the trial. If you provide payment information and do not cancel before the end of your trial period, your subscription will automatically begin on day 31 and you will be charged at the rate of your selected plan. You may cancel at any time during the trial with no charge.
Subscriptions renew automatically at the end of each billing cycle. You authorize us to charge your payment method on file at the start of each renewal period. We will send a receipt to your email address after each charge.
We may change subscription prices with at least 30 days' notice via email. Price changes take effect at your next renewal date.
If a payment fails, we will retry up to three times over seven days. If payment is not received, your account may be suspended until the balance is settled.
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period — you will retain access until then. We do not offer prorated refunds for unused time within a billing period.
If you believe you have been charged in error, contact us within 30 days of the charge at [email protected] and we will review the case.
You agree not to use the Service to:
We reserve the right to suspend or terminate accounts that violate these terms, with or without notice depending on the severity of the violation.
You own the lead data collected through your widget. We process it on your behalf as described in our Privacy Policy. You are responsible for ensuring your use of the widget and the data you collect complies with applicable laws, including obtaining any necessary consents from your website visitors.
VettoChat and its associated trademarks, logos, and technology are our property. We grant you a limited, non-exclusive, non-transferable license to use the Service for your business during your subscription. You may not reproduce, redistribute, or create derivative works from any part of the platform without our written permission.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or that any lead qualification results will meet your business expectations. Use of the Service is at your own risk.
To the maximum extent permitted by law, VettoChat shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or revenue, arising from your use of or inability to use the Service. Our total liability for any claim arising out of or relating to these Terms shall not exceed the amount you paid us in the three months preceding the claim.
You agree to indemnify and hold harmless VettoChat and its officers, employees, and agents from any claims, losses, or damages (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
Either party may terminate this agreement at any time. We may terminate or suspend your account immediately if you materially breach these Terms. Upon termination, your right to use the Service ceases and we will delete your data in accordance with our Privacy Policy.
These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any dispute arising from these Terms shall be resolved in the courts of Texas, and you consent to personal jurisdiction in that forum.
We may update these Terms from time to time. If we make material changes, we will notify you by email at least 14 days before the new Terms take effect. Continued use of the Service after that date constitutes your acceptance of the updated Terms.
Questions about these Terms? Contact us at [email protected].